Mochahost Reviews by Experts and Users

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  • Consistent Downtime.
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Recommended by 3 of 35

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  • Addon Domains: unlimited
  • CPU: E5525 2.26GHz
  • Discspace: 250000
  • Email Accounts: unlimited
  • Hard Drive: 2x Xeon

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User Reviews

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Users Rating

(1.1)

Recommended By: 3 of 35 users
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The most helpful FAVORABLE review The most helpful CRITICAL review

2people found this helpful

The VPS Service from Mochahost is very very good. The Suport
is very good to. I used another hostings that online-chat is
down everyday.

For while everything ok. Recomended! Read all reviews for Mochahost

Reviewed by: Anderson Tadayoshi Furuuti (Intermediate)

1people found this helpful

Servers are always down. Same excuse all the time about "That server is having technical issues, we're working on it". Totally Unacceptable. If a server is having that many issues, replace it.Read all reviews for Mochahost

Reviewed by: Joe (Beginner)

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Profile

Information

MochaHost was launched in 2002 and it is situated in the center of technology, Silicon Valley. Its main focus is delivering quality hosting in various forms, such as shared hosting, reseller hosting, dedicated hosting and Java hosting. However, lately they seem to have lost focus and the quality is no longer what it should be.

The web hosting plans at MochaHost have all the standard features and they are offered at a reasonable fee. This web host guarantees you a 99.9% of uptime and if they fail to meet this promise they will provide you with one month of free services.

Mochahost used to have an impressive 98% satisfaction rate which meant that there wasn't much to complain about but nowadays we've noticed that many of their customers are not happy with the services they are getting. Something to think about. If you have any questions you can get in contact with them 24/7, 365 days of the year.

US

United States

(California)

Founded: 2002

Support: 1.888.81.MOCHA

 

Mochahost User Reviews

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Overall Rating

(1.1)

Recommended By: 3 of 35 users

Number of reviews: 35

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David does not recommend Mochahost

What a poor company. I check on every day US time around
9:00AM their site is not work. But if you ping on it. that
can be connected.
Once I give ticket. their staff cannot reply me. Since they
also suffer the same problem the cannot login their system
to check the problem. In actually they really dont know what
are happening every day.

Now I change the hosting company to the others. If you have
money. Don't join this company. 

David Gravatar

(Experienced)

Hosting Solutions: 3

Hosting Type: VPS

Dav does not recommend Mochahost

If there is -5, I will definitely select -5 rather than 1. We were using private tomcat, we don't even have to talk about customer service, because there is none. The server is down all the time and we keep complaining but what they can tell us was "we are working on the problem now", "we are having a server issue", but they never explain to you what kind of problem it is. It is also frustrated to chat with them. They were like reading from the protocol, all the same every time when you are complaining. To conclude, Mochahost has the most... Read more

Dav Gravatar

(Experienced)

Hosting Solutions: 2

Hosting Type: Unknown

David Chow does not recommend Mochahost

I am using private tomcat. This site is really poor.
1. always down. But client and end user complain.
2. It dont have cronjob and ssh linux comment access.
3. poor service. Once question can handle over a week. 

David Chow Gravatar

(Experienced)

Hosting Solutions: 2

Hosting Type: Unknown

John Unlucky does not recommend Mochahost

A F***ing nightmare support! I just ordered VPS, unfortunately paid for it, but support is like there is my 4 years old son! They don't give a F*ck for your problems! Run before you throw your money!!! 

John Unlucky Gravatar

(Intermediate)

Hosting Solutions: 5 or more

Hosting Type: VPS

Ralph does not recommend Mochahost

Cheap prices but really lousy support.
Late responses, sometimes up to 24 hours for urgent tickets,
and they don't bother helping you, not even looking at your
issues.

A customer seeking for another host. 

Ralph Gravatar

(Experienced)

Hosting Solutions: 3

Hosting Type: Shared

Andry does not recommend Mochahost

Fraud and violations at every step.
Makes sense to pay for only 3 months. Otherwise they block
everything. They require a transfer to another plan. No
access to data and statistics, the control panel. Your
letters do not respond. Just go to an expensive plan. The
contract for 3 years is not overturned. money is not
returned.

They erase user data. 14 GB have been erased during the day,
after the download. They did not find a link to the data on
the main page.
They control the data and erase them. Who Disagree -
disconnected. Again, do not access FTP HTTP control panel.
The downloaded data must have a link on the site, otherwise
data is lost. And all my account is... Read more

Andry Gravatar

(Intermediate)

Hosting Solutions: 3

Hosting Type: Shared

HR does not recommend Mochahost

Used to be good web host, but the past 2 years, went down.
Support is bad and got email from admin saying that I kept
zip files that are not allowed. The files have been there
for the past 2 years.
Last time I requested to upgrade to the latest cPanel and
the support said I have to re-do the whole thing by myself
(download all my files and re-upload them again).

Anyone who does not want headache, should avoid this
webhosting company.
Not worth it.
Next year I will move my my domain to another webhosting. 

HR Gravatar

(Experienced)

Hosting Solutions: 3

Hosting Type: Shared

Anderson Tadayoshi Furuuti recommends Mochahost

The VPS Service from Mochahost is very very good. The Suport
is very good to. I used another hostings that online-chat is
down everyday.

For while everything ok. Recomended! 

Anderson Tadayoshi Furuuti Gravatar

(Intermediate)

Hosting Solutions: 2

Hosting Type: VPS

MB does not recommend Mochahost

The WORST technical support EVER! They have templates like copy/ paste on how they are answering on your issues. Wish I never found mochahost. It's a nightmare of hosting 

MB Gravatar

(Intermediate)

Hosting Solutions: 5 or more

Hosting Type: VPS

TONY does not recommend Mochahost

WORSE SERVICE OF ALL. DON'T DEAL WITH THIS COMPANY. THEY NEVER PICK UP THEIR PHONE, OVER CHARGED THE CUSTOMER AND LEFT THEM ASIDE. I'VE NEVER SEEN SUCH OUTRAGEOUSLY TERRIBLE CUSTOMER SERVICE. IF ANY OF THE SUPERVISORS OR MANAGERS SEE THIS MESSAGE, I DEMAND A PHONE CALL APOLOGY AND EXPLANATION BY MONDAY. MY TICKET # IS #YYZ-957536. IF I DON'T GET A RESPONSE ON MONDAY, I'LL BE STORMING DOWN TO YOUR LOCATION. 

TONY Gravatar

(Experienced)

Hosting Solutions: 1

Hosting Type: Unknown

hendra does not recommend Mochahost

negative. every week have a technical support. if one day in a week for a years i was lose 48 days offline. and mocha only can say sorry for the inconvenience and appreciate your patience! 

hendra Gravatar

(Beginner)

Hosting Solutions: 2

Hosting Type: Dedicated

goran does not recommend Mochahost

MochaHost should carry name Nightmare host. Extremely poor service, overloaded VPS-es. Support plays with customers. DISASTER! Waste of your time and money! 

goran Gravatar

(Experienced)

Hosting Solutions: 4

Hosting Type: VPS

Hendra does not recommend Mochahost

BAD SERVICE DOWNNNNNNNNNNN always 100% uptime only a mask for the bad service 

Hendra Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Glenn does not recommend Mochahost

I have been a customer of MochaHost for a couple of years. At first I thought they were pretty good. But recently I have discovered that if you have problems you are up a creek. Their tech support has got to be the worst I have ever encountered in my 30 years as a computer professional. Even if your web site is down for days and have high priority support tickets, their support technicians don't seem to care.

The company must be in the last stages of life and the personnel know it since they don't care about customer service or satisfaction. You cannot reach a... Read more

Glenn Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Pat does not recommend Mochahost

Please be warned and do not use Mochahost.com as they will not honor their contract and will sucker you in buying their cheap plans to later demand more payment from you (after your payment has settled) claiming you are using too many resources and forcing you to upgrade your plan. They will not refund you even with their guarantees. Please review the Better Business Bureau for their F rating. http://sanjose.bbb.org/ComplaintDetail.aspx?CompanyID=0000235786

I have copied over a previous post about mochahost which might be helpful for those who were a victim of their webhosting scam. Please see below

=======================================================================


If you are a victim of Mochahost.com that Mochahost.com had... Read more

Pat Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Darin Boyd does not recommend Mochahost

This is the worst hosting I have ever used in my entire career as a developer. There were numerous technical problems with awful technical support. You get nothing but excuses and blame from their "support" team. Moving to another provider, every one of these issues disappeared. They are quite simply no good at what they do.

I find it ironic that I navigated to this site via their "awards" tab on their site. Me thinks the "award" is a fake! ( unless it is an award for worst hosting provider) I only went back to the site because I was reminded of them by an... Read more

Darin Boyd Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

pat does not recommend Mochahost

Please be warned and do not use Mochahost.com as they will not honor their contract and will sucker you in buying their cheap plans to later demand more payment from you (after your payment has settled) claiming you are using too many resources and forcing you to upgrade your plan. They will not refund you even with their guarantees. Please review the Better Business Bureau for their F rating. http://sanjose.bbb.org/ComplaintDetail.aspx?CompanyID=0000235786

I have copied over a previous post about mochahost which might be helpful for those who were a victim of their webhosting scam. Please see below

=======================================================================


If you are a victim of Mochahost.com that Mochahost.com had LOCKED or SUSPENDED your... Read more

pat Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

R Ven does not recommend Mochahost

First, even if they offer free hosting, please don't go for it. My humple advise.
Issues:
1. Since 13-Mar-2001 (today 21-Mar), the server failed 8 times. First failure took 9 hours to restore, after this there are several failures. I have submitted ticket for all outage. While I am writing this update, my site and email is down for 15 hours and not restored yet. Since there is no phone support, I end up chat with support. No luck as they always say technicians are working. Same message all the time. I agree outage once in a while, but if a hosting company has 8 failures in a week and... Read more

R Ven Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Ali does not recommend Mochahost

Very bad tech support and their billing is worse than their support. It takes long time to response to a problem. Charged twice for the same account. I suppose to get a free domain transfer with my package but they charged me for it. When I asked for a refund they refused. They do not read carefully what the problem is and give irrelevant answers. Bandits. 

Ali Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

pat does not recommend Mochahost

MOCHAHOST.COM REVIEW, COMPLAINT & WARNING!
Mochahost prices are cheap but there is a reason which they will force you to upgrade and pay a lot more than if you were to go to another webhosting that costed a little more in the first place. All the statements below are true.

1. FALSE ADVERTISING - They claim they offer unlimited domains, unlimited space and unimited bandwidth. But they will
2. SUSPEND YOUR ACCOUNT ANYTIME at will without warning and try to
3. FORCE YOU TO UPGRADE your account. They do not give you unlimited bandwidth nor unlimited storage. This is false advertising which there should be a class action... Read more

pat Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Joe does not recommend Mochahost

Servers are always down. Same excuse all the time about "That server is having technical issues, we're working on it". Totally Unacceptable. If a server is having that many issues, replace it. 

Joe Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Chris does not recommend Mochahost

If you value your business and uptime DO NOT, I repeat DO NOT give these people your business. They are hands down the most unprofessional company I have ever dealt with and I've worked with some bad ones. They claim 24/7 service but all that is is an online chat that just feeds you scripted answers and claims they will "escalate the issue" which obviously never happens. As I write this, I have been waiting 2 days for someone to respond to me. DO NOT GIVE THESE PEOPLE A DIME. I have never regretted giving a company my business as much as I regret this decision.

I would like everyone to... Read more

Chris Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Ronald does not recommend Mochahost

Definitely NOT recommending mocahost..
Server is too slow..
Always getting timeout while excuting the perl script
Cannot restore database from their website panel (timeout). 

Ronald Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Ramin does not recommend Mochahost

The worst service provider that I have ever saw during my 11 years experience in hosting ! Technical staffs was very amateour and they didn't know basic information about hosting , after 18 day that I have purchased services (Windows reseller package) theire server is crashing regularly 

Ramin Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Mochahost user does not recommend Mochahost

Don't do it!!! worst web host I have ever used!
Site & email has been down for 9 days now. Tech staff appears unable to fix their problems, or work with their backup system (if it exists). Hosting Company can not be reached by phone, only online 'chat'. Anyone I have managed to communicate with is not concerned the site is down or particularly interested in solving it.

If you value your online presence steer clear of this hole. You WILL lose contents, and be at the mercy of an incompetent technical and support staff.

Nelly from their 'online support' clarified they do not have phones or... Read more

Mochahost user Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Sam does not recommend Mochahost

If you are looking for jsp hosting and need private JVM or more advanced features, look some else. The support is a joke: cannot call directly to talk to a person and there is no call back. You must submit a service request for support. And then you have to wait and goes through several loops of request and answer to get hold second level support.
I guest you would be OK if you have very simple web site to host. 

Sam Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Phohias does not recommend Mochahost

I also switched to them because they were cheaper than my last host. I have a reseller account with them and am switching after 3 months. They oversell their severs and their support is abrasive/irresponsible. I design sites for a ling and have dealt with most companies. THEY ARE THE WORST HOSTING COMPANY EVER. 

Phohias Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

keith does not recommend Mochahost

Hosting is spotty. Three weeks ago, my hosted server went down for the entire morning. No reason was given, but I figure it was equipment problem.

This morning I found the account syspended. Strange, because last week I received confirmation that invoice for next 6 months is paid.

Try to get support: the online chat support can tell you nothing you must send email to tech support team. Even though the server is COMPLETELY down and unavailable, probably the most critical situation imaginable, they can not help, you have to email someone.

If you call the support line, they only have an answering machine on all option,... Read more

keith Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Gerek Yokki Adıma does not recommend Mochahost

They are giving a cpanel for you with unlimited feautures but there is too many hidden limited feauture. I was have a game site on mocha host there was 3000 games but ftp didnt show all of them and i have asked this problem to support and they said me: "this is a shared hosting we added added ftp list limit to all accounts we wont allow to you list all of your files." this is only a sample but they are only love to host very small sites without visitors 

Gerek Yokki Adıma Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

See Ming Fung does not recommend Mochahost

I switched from LunarPages to MocahHost because they offer a much cheaper plan. It was ok at the beginning. Took a while to get my new site up and running, but support was helpful during the transfer period. However, my site was unstable the first year, every now and then the site is down.

Then I registered a second domain which was suppose to be free. Support/Billing sent me a coupon code to use to register the new domain for free. Then a year past and they're asking me to pay for the domain. They brought out the terms and conditions and pointed... Read more

See Ming Fung Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Michael does not recommend Mochahost

I've experience i can't receive my email and they provide solution is isolate my app to other server in order to know the problem. So they're offering me to move my account (with tomcat-sharing)
to new server. After a few days later, they suspend my account, claim that my site has crash their server. This happen was only after they move my site to new server. They suggest me to upgrade my plan to Private JVM. I think this is just a excuse to have more revenue in their hosting company. I request and request again to move my account to old server via email but never get a good response.... Read more

Michael Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Robert Blinzler does not recommend Mochahost

I've been with MochaHost for over two years and have been generally pretty happy with it. Until recently, that is, until some of my projects started going live and I started running into technical issues.

The issues themselves are pretty run-of-the-mill, I've seen the same thing with other hosts I've used, It's the customer service that is unbelievable. UNBELIEVABLY BAD. Seriously, I wouldn't believe it if I hadn't experienced it, several times.

I've kept copies of my correspondence with them hoping it will provide some comic relief some day. Maybe I'll start a blog, or better yet a comic strip based on my support tickets.
Anyone considering MochaHost needs to be... Read more

Robert Blinzler Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

Nelson N. Owens does not recommend Mochahost

My email server has been down for these two domains for 3 days now. I have created several "Critical" tickets. One was "escalated" from on their chat line - which is no longer working.
I have called - no response.
I am wondering if this business is still viable 

Nelson N. Owens Gravatar

(Beginner)

Hosting Solutions: 0

Hosting Type: Unknown

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