Published 2 years ago By: Robmar (Beginner User)

I switched to this host from A Small Orange after I decided I needed a bigger package. ASO had never let me down but I was looking for a bigger package at a better price.

I did not really do my research (my own fault) but I was recommended to webhostingbuzz by another forum. My first site I set up from scratch at WHB, and it was smooth, no real problems to speak of.

15 days later I moved my one site to WHB. As expected it was set up instantly. I only knew there was a problem when I could not FTP. Come to find out the server WHB assigned me to had just overloaded and they were in the process of rebuilding the raid. After about 5 hours after I transferred my site, FTP was turned back on.

About three weeks later, the same server (which hosted both my sites) overloaded again and my sites were down. Once again, they attempted to fix it and had to rebuild the raid. Two days after that happened myself and other users of my sites could not get to them, as the server kept resetting the connection.

I opened a support ticket and WHB kept saying it was MY ISP. I informed them I tried my wireless ISP and my local library and ket getting the same issue. I also informed them that multiple users were having the same issue and I was PM'd on a totally different forum asking me what the issue was.

Support requested I run a series of commands from the cmd prompt, to which I did. I copied these results and pasted them into the e-mail. The first reply back from them after I sent them the information was they did not receive it. I sent it again, to which they replied it was my ISP and all was OK on their end.

I persisted and needless to say 7 replies later all with the required info they state they NEVER received the information in my e-mails to them. They even took a screen shot for me to see. However all my e-mails to them have that info.

Dennis said it was an issue with the server's firewall. I informed support of this and they still said it was MY ISP. I decided to switch hosts and went to a different host and low and behold I do not have the server timeout issue.

I requested a PRORATED refund as I paid for 3 months in advance. I have only hosted one site for 32 days, but they refuse saying they were being proactive in trying to help. If you saw my e-mails, they were not trying to be proactive.

If you are looking for a cheap host this is the place. If you are looking for reliability THIS IS NOT THE PLACE.

Published 3 years ago By: Linx04 (Beginner User)