If there is -5, I will definitely select -5 rather than 1. We were using private tomcat, we don't even have to talk about customer service, because there is none. The server is down all the time and we keep complaining but what they can tell us was "we are working on the problem now", "we are having a server issue", but they never explain to you... Read Full Review

I am using private tomcat. This site is really poor.
1. always down. But client and end user complain.
2. It dont have cronjob and ssh linux comment access.
3. poor service. Once question can handle over a week. 

A F***ing nightmare support! I just ordered VPS, unfortunately paid for it, but support is like there is my 4 years old son! They don't give a F*ck for your problems! Run before you throw your money!!! 

Cheap prices but really lousy support.
Late responses, sometimes up to 24 hours for urgent tickets,
and they don't bother helping you, not even looking at your
issues.

A customer seeking for another host. 

Fraud and violations at every step.
Makes sense to pay for only 3 months. Otherwise they block
everything. They require a transfer to another plan. No
access to data and statistics, the control panel. Your
letters do not respond. Just go to an expensive plan. The
contract for 3 years is not overturned. money is not
returned.

They erase user data. 14 GB have been erased during the day,
after the download. They did not find a link... Read Full Review

Used to be good web host, but the past 2 years, went down.
Support is bad and got email from admin saying that I kept
zip files that are not allowed. The files have been there
for the past 2 years.
Last time I requested to upgrade to the latest cPanel and
the support said I have to re-do the whole thing by myself
(download all my files and re-upload them again).

Anyone who does not want... Read Full Review

The VPS Service from Mochahost is very very good. The Suport
is very good to. I used another hostings that online-chat is
down everyday.

For while everything ok. Recomended! 

The WORST technical support EVER! They have templates like copy/ paste on how they are answering on your issues. Wish I never found mochahost. It's a nightmare of hosting 

WORSE SERVICE OF ALL. DON'T DEAL WITH THIS COMPANY. THEY NEVER PICK UP THEIR PHONE, OVER CHARGED THE CUSTOMER AND LEFT THEM ASIDE. I'VE NEVER SEEN SUCH OUTRAGEOUSLY TERRIBLE CUSTOMER SERVICE. IF ANY OF THE SUPERVISORS OR MANAGERS SEE THIS MESSAGE, I DEMAND A PHONE CALL APOLOGY AND EXPLANATION BY MONDAY. MY TICKET # IS #YYZ-957536. IF I DON'T GET A RESPONSE ON MONDAY, I'LL BE STORMING DOWN TO YOUR... Read Full Review

negative. every week have a technical support. if one day in a week for a years i was lose 48 days offline. and mocha only can say sorry for the inconvenience and appreciate your patience! 

MochaHost should carry name Nightmare host. Extremely poor service, overloaded VPS-es. Support plays with customers. DISASTER! Waste of your time and money! 

BAD SERVICE DOWNNNNNNNNNNN always 100% uptime only a mask for the bad service 

I have been a customer of MochaHost for a couple of years. At first I thought they were pretty good. But recently I have discovered that if you have problems you are up a creek. Their tech support has got to be the worst I have ever encountered in my 30 years as a computer professional. Even if your web site is down for days and... Read Full Review

Please be warned and do not use Mochahost.com as they will not honor their contract and will sucker you in buying their cheap plans to later demand more payment from you (after your payment has settled) claiming you are using too many resources and forcing you to upgrade your plan. They will not refund you even with their guarantees. Please review the Better Business Bureau for their F rating.... Read Full Review

This is the worst hosting I have ever used in my entire career as a developer. There were numerous technical problems with awful technical support. You get nothing but excuses and blame from their "support" team. Moving to another provider, every one of these issues disappeared. They are quite simply no good at what they do.

I find it ironic that I navigated to this site... Read Full Review

Please be warned and do not use Mochahost.com as they will not honor their contract and will sucker you in buying their cheap plans to later demand more payment from you (after your payment has settled) claiming you are using too many resources and forcing you to upgrade your plan. They will not refund you even with their guarantees. Please review the Better Business Bureau for their F rating.... Read Full Review

First, even if they offer free hosting, please don't go for it. My humple advise.
Issues:
1. Since 13-Mar-2001 (today 21-Mar), the server failed 8 times. First failure took 9 hours to restore, after this there are several failures. I have submitted ticket for all outage. While I am writing this update, my site and email is down for 15 hours and not restored yet. Since there is no phone... Read Full Review

Very bad tech support and their billing is worse than their support. It takes long time to response to a problem. Charged twice for the same account. I suppose to get a free domain transfer with my package but they charged me for it. When I asked for a refund they refused. They do not read carefully what the problem is and give irrelevant answers. Bandits. 

MOCHAHOST.COM REVIEW, COMPLAINT & WARNING!
Mochahost prices are cheap but there is a reason which they will force you to upgrade and pay a lot more than if you were to go to another webhosting that costed a little more in the first place. All the statements below are true.

1. FALSE ADVERTISING - They claim they offer unlimited domains, unlimited space and unimited bandwidth. But they will
2.... Read Full Review