Is FatCow following the Code of Conduct?
Buying web hosting should be safe and hassle free. This is why we have created the Web Hosting Code of Conduct.
Below you'll be able to see what areas FatCow is compliant with and in which areas we think it needs improvement.
1. Money Back Guarantee
If there is a Money Back Guarantee, the provider will make sure to live by it and not hide anything in the fine-print.
2. Specs & Features
The provider will clearly present what’s included in their respective plans. Numbers will be stated and expressions such as "unlimited" will be explained for the end consumer.
When the contract comes to an end it is possible to cancel it if the customer so wishes. If the provider does not live up to its promise the end consumer
will be able to cancel the contract. A customer that wishes to transfer their site to a new domain will be able to do so according to the set rules in the contract.
Personal information of customers will not be passed on to third parties and the provider will refrain from "spam" practices.
Professional support will always be given when needed. Providers should clearly state when 1st line support is available versus 2nd line support.
6. No Surprises
There will be no surprise bills saying the customer has gone over the allotted bandwidth, storage or RAM.
7. Easy Installations
Software provided by the provider will be easy to install by the customer.
8. Safe Environment
The provider will make sure that their servers are being taken care of and protected in a safe environment. Transport Layer Security (formerly known as Secure Sockets Layer) will be the general standard.
9. Domain Names
Providers will register domain names in the names of their customers. This ensures that they own their domain names and can move to another provider if the customer wishes so.
Accredited by BBB if the company is based in the US or Canada.