DreamHost Review

DreamHost Reviews

John T. recommends DreamHost

Reliability

9/10

Support - Knowledge

9/10

Support - Speed

9/10

Control Panel Interface

9/10

Overall Rating

9/10

Total score:

9/10

I've tested quite a few hosting companies and DreamHost is by far the best. Both the customer service as well as the hosting is superior to anything else I've ever tested before. In contrast to some other support teams that I’ve been in contact with, these guys actually know what they are talking about. Did I also mention that I haven't experienced any downtime since I partnered up with DreamHost? Well, I haven't… Thanks!

Josh Jones (no, not the ceo) recommends DreamHost

Reliability

9/10

Support - Knowledge

9/10

Support - Speed

9/10

Control Panel Interface

8/10

Overall Rating

9/10

Total score:

8.8/10

I think the only real pitfall with DreamHost is that the cPanel is jam packed with hearty goodness, so if you don't already know your way around it... You could very easily get lost. However, that's not something that would turn me off from a hosting company. It's just a minor annoyance.

Alan does not recommend DreamHost

Reliability

6/10

Support - Knowledge

4/10

Support - Speed

2/10

Control Panel Interface

8/10

Overall Rating

4/10

Total score:

4.8/10

At DreamHost, customer service is priority. The company promises to be friendly, helpful, and completely honest. (helpful, they are slow to reply, ask redundant questions and have no phone support.) The web site offers a “support wiki,” with extensive online documentation submitted by DreamHost staff and knowledgeable customers. (they do this so they don't have to shoulder calls. If you look on their site, not one phone number except a fax is offered. with 80 employees and 3000 servers, this 12 year old company cannot afford a phone line for support nor can you find any way to contact them outside of e-mail.) There is also a discussion board to reference for answers not found in the wiki. E-mail support is available 24/7, (that's a laugh,) and response time is generally less than 24 hours. Notice they say generally, sometimes it takes days and the replies so lack of knowledge, it frustrates the client beyond expectations of a reputable company. When there servers go off line all the time, they toss out excusses after excusses, and when the problems snowball, your site can be off line days or weeks and try getting ahold of anyone who can fix it!!!!! You will go crazy trying. Their hosting plans are a great comon, but watch out on the flip side when you really need help. My suggestion here is, stick with a reputable company who is not afraid to open their doors to a 24/7 support phone line desk. One who truely cares about their clients needs, on weekends and evenings and not just during Dreamhosts business hours......You will be much happier.

John recommends DreamHost

Reliability

8/10

Support - Knowledge

10/10

Support - Speed

10/10

Control Panel Interface

10/10

Overall Rating

9/10

Total score:

9.4/10

The saving grace for Dreamhost is their technical support getting back to people when support tickets are created. Fast, reliable, a lot of companies could learn from them. For bloggers wanting to monetize, you can't beat them. Great place and reasonable investment, pays off and for itself really quick. On the other hand, I've gotten involved with projects that an SQL database problem on their end occurred minutes before a presentation to a prospective client. Taught me a lesson to do 'localhost' presentations as much as possible. Nobody wants to hire when the competition's site diverts their attention away from hard work done for weeks sometimes, lost in a second due to server issues. Again, bloggers...great. Entrepreneurs pushing Web2.0...close the deal first.