Codero Review

Reply from Shelby Garlock, Director of Marketing, Codero: We aim to please! :)

Reply from Shelby Garlock, Director of Marketing, Codero: We're happy you're happy! :)

Reply from Shelby Garlock, Director of Marketing, Codero: ...absolute best service provider... Thanks, we want to frame that!

Reply from Shelby Garlock, Director of Marketing, Codero: We're glad to be serving you for so long. Thanks for giving us the chance!

Reply from Shelby Garlock, Director of Marketing, Codero: That's good news about our support team and thanks for the feedback about the sales process. We'll work on that.

Reply from Shelby Garlock, Director of Marketing, Codero: It is unfortunate that your servers were hacked. Patching the security vulnerabilities of server is the responsibility Codero when a customer includes managed services as part of the package as outlined in our Service Level Agreement which was not the case in this instance. Regardless of your future hosting choices, we encourage you to invest in a managed hosting platform that will help you secure your scripts and server.

Regarding our cancellation policy, we are proud of our 7-day required notice as the industry standard requires a 30 day advanced notice to cancel a service. In addition we send a courtesy renewal reminder prior to the annual renewal giving our customers advanced notice if there is a need to cancel the service prior to the 7 days cancellation period. We also email and call to assist customers when billing challenges arise. If cancellation is not submitted prior to the 7 days before renewal we are unable to process the cancellation which is clearly outlined in our Terms of Service.

Reply from Shelby Garlock, Director of Marketing, Codero: Thank you for taking your time to comment on your positive experience with Codero. Your time is valuable and we recognize it. That is why we work hard at providing a service worth bragging about. :)

Reply from Shelby Garlock, Director of Marketing, Codero: Ah, we're blushing. Thanks!