1. Money Back Guarantee
If there is a Money Back Guarantee, the provider will make sure to live by it and not hide anything in the fine-print.
2. Specs & Features
The provider will clearly present what’s included in their respective plans. Numbers will be stated and expressions such as “unlimited” will be explained for the end consumer.
3. Cancellations
When the contract comes to an end it is possible to cancel it if the customer so wishes. If the provider does not live up to its promise the end consumer will be able to cancel the contract. A customer that wishes to transfer their site to a new domain will be able to do so according to the set rules in the contract.
4. Privacy
Personal information of customers will not be passed on to third parties and the provider will refrain from “spam” practices.
5. Support
Professional support will always be given when needed. Providers should clearly state when 1st line support is available versus 2nd line support.
6. No Surprises
There will be no surprise bills saying the customer has gone over the allotted bandwidth, storage or RAM.
7. Easy Installations
Software provided by the provider will be easy to install by the customer.
8. Safe Environment
The provider will make sure that their servers are being taken care of and protected in a safe environment. Transport Layer Security (formerly known as Secure Sockets Layer) will be the general standard.
9. Domain Names
Providers will register domain names in the names of their customers. This ensures that they own their domain names and can move to another provider if the customer wishes so.
10. BBB
Accredited by BBB if the company is based in the US or Canada.
Providers that are willing to follow these ten commandments of web hosting will receive our Code of Conduct badge. These providers are the ones you can trust.
